As Senior Director of Sales and Marketing for the Lan Kwai Fong Group's hospitality division, Sylvia is a champion of innovating digital solutions wherever she works. No surprise, since she first cut her teeth in Developer Relations for Netscape, one of the key players of the dotcom era that dramatically influenced the Internet's rose to ubiquity during the 90s. She first moved from her native Chicago to San Francisco, then crossed the pond to Macau where she led digital marketing for The Venetian and Galaxy Entertainment Group. We talked about how digitizing customer experience can't be led by marketing alone, which hotels are doing it right, and most importantly, how companies can equip their executives to be digitally literate.